LK Bikes payment portal is provided by Stripe. Using Stripe we are capable of accepting Visa, Visa Debit, Visa Credit, Master Card, Paypal and American Express. There is an option for cash in-store also.
In the case of an in-store return, we can only refund the amount to the card that was used to make the initial purchase. In the case of not having the same card in-store that was used for online payment, then we will be unable to return the amount.
If you arrive in-store to make a return and you do not have the original receipt with you then we will only be able to return via store credit. This is non-negotiable.
LK Bikes are not responsible for the issues caused by third-party payment providers such as Paypal, Revolut etc. You will need to check their T&C's to make sure they are acceptable.
Bike to Work Returns:
In any instance where you need to return/cancel your bike to work order, a cash refund is not available. The bike-to-work payment will be returned to the employer and a credit note will be issued to the employer.